SHANNEY’S LOCATION MAKEUP POLICIES

TERMS AND CONDITIONS

  • All makeup applications include a full face with the option of lashes (if desired). Please note that Shanney does not provide special effects makeup.

  • Clients with any of the following contraindications cannot receive service: freshly done microblading/ombré powder brows within 2 weeks, herpes, cold sores, open sores, warts, bleeding, any other transmitted diseases, contagious diseases, sickness, skin conditions, allergies/sensitivities to products, recent facial piercings, etc. Any concerns must be addressed before booking.

  • Clients with allergies or sensitivities must inform Shanney beforehand. She will not be held responsible for any reactions resulting from makeup application.

  • Clients agree not to touch or use Shanney Thich's products and work materials without permission. Any damages incurred will be reimbursed by the client at their appropriate value.

  • Any adjustments to the makeup look must be communicated to Shanney before the appointment end time. If clients require adjustments beyond the scheduled end time, an additional charge of $25 per 15 minutes will be added to the remaining balance. This overtime charge is contingent upon Shanney's availability and ability to extend her working hours.

  • Only the client receiving makeup services is allowed; no extra people/kids are permitted during the appointment.

  • Clients agree that any pictures/videos taken by Shanney during the session will be owned by her and may be used on her social media or website for advertising purposes.

  • Dishonesty regarding eligibility for a lower price by falsely claiming not to be a bride or specific event will lead to the cancellation of the appointment, and the deposit will be forfeited.

  • Shanney Thich reserves the right to refuse service to anyone and terminate the contract or service in case of breach of contract, failure to comply, policy violations, discrimination, harassment, dishonesty, theft, violence, being under the influence, or any other inappropriate behavior.


DEPOSIT POLICY 

  • To secure your appointment, a non-refundable $50 deposit is required, and it must be sent within 15 minutes after booking; otherwise, the appointment will be cancelled.

  • The remaining balance is due on the day of the appointment in cash only.

  • Please send the $50 deposit per person/per booking via Zelle to shanneybeauty@gmail.com.

  • Before booking, kindly read the policies thoroughly. Once the deposit is made, the appointment reminders will be emailed to you and address will be emailed 48 hours prior to appointment.

  • The remaining balance must be settled on the day of the appointment before your departure, and it should be made in CASH ONLY.

  • If Shanney must cancel due to unforeseen circumstances, the deposit will be refunded to you.

  • By making the deposit payment, you agree to adhere to all of Shanney's policies. Thank you 



RESCHEDULE/CANCELLATION POLICY 

  • Please notify Shanney as soon as possible if there is a need to cancel or reschedule an appointment. The deposit is transferable ONE time only if the request is made at least 72 hours before the appointment and applies only to appointments at Shanney's location. Cancelling or rescheduling after the 72-hour window will result in the deposit being forfeited, necessitating a new deposit for rescheduling.

  • Rescheduling must be done within 60 days; otherwise, the deposit will be forfeited. A second rescheduling will require a new deposit.

  • On the day of the event, if there are fewer services agreed upon, the deposit remains non-refundable per person.

  • No-shows without prior notice will result in the deposit being forfeited, and future bookings will not be allowed.

LATE POLICY

  • Clients are required to inform Shanney if they anticipate being late for their appointment. A grace period of 15 minutes will be provided. However, arriving more than 15 minutes late will result in the appointment being considered a failure to notify, leading to its cancellation and the deposit becoming non-refundable.

  • In the event that a client arrives more than 15 minutes late and Shanney can still accommodate them within the allocated time slot, she will make every effort to provide the originally planned full range of services.

  • However, if the delay causes Shanney to work beyond the scheduled end time in order to complete the service, an additional charge of $25 will be applied for every 15 minutes of client’s lateness past the grace period. This overtime charge is contingent upon Shanney's availability and ability to extend her working hours.

  • In the rare case, Shanney is late, she will work overtime to finish your appointment at no cost.

APPOINTMENT REMINDERS

  • Please arrive on time, preferably 5-10 minutes earlier to find parking and discuss your makeup look. If you anticipate being late, kindly inform Shanney in advance. There is a 15-minute grace period, but lateness exceeding this may lead to the appointment being canceled, subject to availability, and the deposit will be non-refundable. If Shanney has availability, an additional charge of $25 per 15 minutes late after the grace period will be added to the remaining balance for overtime work to complete the appointment.

  • Only the client receiving makeup services is allowed; no extra people/kids are permitted during the appointment.

  • If you need to cancel the appointment, please notify Shanney as soon as possible.

  • All participants should arrive with a clean face, no SPF sunscreen, and a makeup look in mind. Exfoliate skin the day before.

  • When searching for inspiration photos, consider those with similar features to yours.

  • Avoid wearing your event outfit during the session to prevent makeup transfer. Opt for a robe or button-up shirt for easy changes.

  • Each person should have their own touch-up products for the day (e.g., pressed powder, lash glue, lipstick, gloss) if needed. Feel free to ask for product recommendations if necessary.

  • Any adjustments to the makeup look must be communicated to Shanney before the appointment end time. If clients require adjustments beyond the scheduled end time, an additional charge of $25 per 15 minutes will be added to the remaining balance. This overtime charge is contingent upon Shanney's availability and ability to extend her working hours.

  • Remaining balance in due in CASH ONLY before your departure.